Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Please note although we cover the duties and taxes to ensure your product gets to you as quick as possible we are unable to do this for all countires where these costs are prohibitive.
It depends on where you are. Orders processed here will take 1 business day for United Kingdom and for Overseas and Europe it will take 2-7 days for orders to arrive. Delivery details will be provided in your confirmation email. You should recieve an email from both our carrier and ourselves where you would be able to customise how we deliver to you.
We use DHL as our shipping agent for the large items, for small items such as the Bluetooth dongle, if purchased on its own will be sent via the British postal service.
As all shipments are tracked and signed for, it is extremely important to be able to receive the product. If this is not possible please could you arrange alternative delivery time via the carrier website.
As with most brands the supply of electronic components has been extremely dificult, as we use components from the supplier AKM’s semiconductor factory which was completely burned down in a three-day inferno, this has increased our time to bring new product and current product to market. On top of this we had to deal with Brexit and the increased time to bring stock from our German warehouse which currently is taking at least 4 weeks.
Considering all the hurdles we have been able to maintain supply albeit with extended timelines.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
As we believe the best place to demo our product is in your own enviroment, we therefore offer a 30 day no quibble money back guarantee from the date you recieve the product.
When you need to return a product we will collect it from you, please do this via our contact us page, we will endeavour to resolve this within 7 days. Please note to recieve a full refund, the product will need to be in the original packaging, all acessories and with the protective films intact.
The refund could take up to 10 days to arrive back into your account.
We generally will offer a discount on all pre-orders for those that wish to match your systems and willing to wait for the new product to land. Although we try give an accurate date when the product will land this is just a target date as there could be delays that are completely out of our control, we will endeavour to keep you informed, please check out our blog page to latest updates.
The project started way back in the year 2011 we had decided that we would like to bring product to market that we would like to use, this led to us looking at the market and deciding what we would expect to see in both home cinema and stereo product we had decided early on that we would like to bring product that has a neutral sound signature, this led to us partnering up with experts and friends in the field of audiophile audio. The team has worked for many major brands and are innovators in their respective fields.
The IOTAVX Brand launched in the year 2016 after many years of development, with a single-minded approach to how we develop our product we use a simple philosophy which is, does the product exceeds the price to performance ratio of any comparative product out there. With this in mind we decided early on that we would use the direct to market model, as this cuts out the very expensive distributor to store channel and developing all our product in the UK.
We have no affilation with other brands, other than the fact that the manufacturing capabilty of many audiophile product is sparse at best, therefore many of the brands including ourselves, there is a potential overlapping of technologies or at least the look of the PCB's and/or componenets.
We are always working on bringing new product to market, as this takes years and not weeks please keep an eye on our website to see what IOTAVX is planning. We will also send out news letters to keep you informed.